Help & Support

Common questions, and how to reach us.

I forgot my password

Use the "Forgot password?" link on the login page — we'll email you a reset link that's valid for 1 hour.

A payment didn't go through

Check your appointment's status page first. If the charge shows as failed, email us with your confirmation ID and we'll sort it out.

I need to report something in the community

Use the Report button on any post — it's reviewed by our team. For anything urgent, email us directly.

I'm a practitioner waiting on verification

We manually check every license against the public NPPES registry before approving an account. This usually takes 1-2 business days — email us if it's been longer.

Still need help?

A support email is coming with our domain. Until then, if you're booked with a practitioner, message them from your appointment, and for anything urgent contact your oncology team, or call 988 or 911.